There are three problems that we have
identified and have easy solutions.
Problem 1: “This area
cannot be accessed by your account….”
Solution 1:
Problem 2: “Action Cancelled…” or you see only see a “0” in the upper
corner of the window.
Problem 3: “Signing out of Screen Name Service.
Please wait... “
Solution 3: Update to our version 10.01 or higher. If that does not work,
Click on "Delete File" and
check the "include off-line content" box and click OK.
Click on "Delete cookies"
button.
Click on "OK"
Run Time Error 339" Component TKUTS.DLL not correctly
registered, file is missing or invalid. Also
Runtime Error 429 – Active X cannot load.
This is
usually caused because you don't have the proper Java VM.
Install the Java VM described here. Go
to our website, www.goual.com. Click
on "Java Update". As with any download from the web, you can choose to open or download the file. We
suggest you open the file. If you choose to
download it, you will need to run it. The file name is JAVA.EXE and it is 5MB in size.
After Java VM is installed, let the system
reboot.
My new security code does not work.
Make sure you
are running the new program from the desktop icon that says either Pilot Add-On (AOL) or
FA Add-On (AOL) or Easy Apollo (AOL). The code will not work in the 32bit program. Also
make sure your code is fourteen letters and numbers.
The connection
screen says “Connecting” but it never does.
Some firewall
settings can prevent the new connection from working.
Sometimes you do not have to turn off your firewall, but rather, set it to
allow access to the new connection. If you
cannot find the correct settings, turn off
your firewall. See discussion on firewalls
below.
The program
appears to log me in, but I have nothing but a black screen and a cursor jumping around..
You need to
reset your screen colors. Start the program, click on "Settings" -
"Terminal" - "Screen Colors". Choose blue for the background and white
for the foreground. Save.
AOL Connection and Firewalls
Though the new
connection to Unimatic/Apollo is faster and more reliable than the netlet, it is more
sensitive to certain firewalls and some pop-up blockers.
Here are some solutions we have found.
Note: We are not firewall experts and cannot assist you
in the details listed below. Firewall
technology and setup is not for the everyday user. If
you need help, contact the firewall
manufacturer.
If you have
broadband, you need some sort of firewall since you are always connected to the internet. If you have a router such as Linksys, it generally
comes with a built in hardware firewall. These
are very effective and normally do not require additional software firewalls. Use of this kind of firewall is much less likely to
cause problems with the new connection than software firewalls like Zone Alarm and Norton
Internet Security.
Windows XP has a
firewall that you can activate in the properties dialog of your network connections. This is also effective for most single user systems
and does not cause problems with the new connection.
If you use Zone
Alarm, you may have to list our program in “Program Control” tab as a
“trusted program”. Check all four
boxes to allow it access to all ports and act as a server.
If you use add-blocking in Norton Internet
Security, on the main
Most
firewall programs can be set to allow access to specific IP Addresses and DNS names. The IP addresses for the new connection are subject
to change, but the DNS names stay the same. The DNS names for the MultiBridge servers are
united-mb1.airline.compuserve.com, united-mb2.airline.compuserve.com, and
united-mb3.airline.compuserve.com.
If your firewall allows you to enter a trusted port, the new connection uses port 2030.